Complaints Policy

If you're unhappy with any part of a job, from the pruning cuts to the cleanup, please tell us. Problems we hear about are problems we can put right.

Telling Us

Phone (289) 672-1630 or send a message from our contact page. Let us know who you are, the property address, roughly when we were there and a description of the problem. A photo or two makes it much easier for us to understand.

Our Process

1. Within two business days you'll hear back that your complaint has arrived.
2. We investigate, which may mean coming back to the property to see it for ourselves.
3. Within about ten business days we get back to you with what we found and how we propose to fix it.

Taking It Further

If our answer doesn't settle things, ask for a second look and a different person, one who wasn't on the job, will go over it again. You can also contact Consumer Protection Ontario to learn about your rights as a consumer.

Making a complaint will never change the way we deal with you.